Contact us
Questions about the service, your bill, a refund, or your data? Reach us on any of the channels below and a person will get back to you.
mailEmailTODO_SUPPORT_EMAILBest for billing, refunds, and anything needing a record. We reply within 1 business day.callPhone+972-54-249-5288Available Sunday–Thursday, 06:00–15:00 UTC.chatWhatsAppMessage usQuick questions during support hours.
01Support hours and response times
- Hours: Sunday–Thursday, 06:00–15:00 UTC
- First response: within 1 business day for email and WhatsApp.
- Refund requests: acknowledged within 1 business day, decided within 3 business days. See our refund policy.
- Privacy requests: answered within 30 days at TODO_SUPPORT_EMAIL. See our privacy policy.
Messages sent outside support hours are answered on the next business day.
02Business details
- Registered name: EFilms.AI
- Address: Tel Aviv, Israel
More about what we do and who we serve is on our about page.
03Billing and cancellations
To cancel a subscription or request a refund, email TODO_SUPPORT_EMAIL from your registered address with the date and amount of the charge. There is no cancellation fee and no notice period. The full process is set out in our Cancellation & Refund Policy.